Refund policy

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

Return Eligibility

To be eligible for a return, your item must be:

Unworn and unused
In the same condition you received it
With all original tags attached
In its original packaging
Accompanied by proof of purchase or your order information

For hygiene reasons, items that have been worn, washed, damaged, or altered may not be eligible for return.

How to Request a Return

To start a return, please contact us at f.jlores7@gmail.com within 30 days of receiving your order.

Please include your order number and a brief reason for the return.

If your return is approved, we will provide you with the return instructions and the appropriate return address.

Please do not send an item back before contacting us and receiving return instructions. Returns sent without prior approval may not be accepted.

Return Shipping

Once your return request is approved, we will provide instructions regarding return shipping.

Return shipping costs and any applicable shipping-label charges will depend on the reason for the return and will be communicated to you before you send the item back.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

If your item arrives damaged, defective, or you receive the wrong item, please contact us at f.jlores7@gmail.com as soon as possible.

Please include your order number and clear photos of the item so we can review the issue and work with you toward an appropriate solution.

Non-Returnable Items

For hygiene and safety reasons, we may not accept returns for items that have been worn, washed, damaged, or altered.

Gift cards are also non-refundable.

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

Exchanges

If you would like a different size or item, please contact us at f.jlores7@gmail.com.

Depending on availability, we may recommend returning the original item and placing a new order for the desired item.

European Union 14-Day Right of Withdrawal

If your order is shipped to the European Union, you may have the right to cancel or return your order within 14 days of receiving it, in accordance with applicable consumer protection laws.

Returned items must generally be in the same condition in which they were received, unworn or unused, with tags and original packaging where applicable.